We appreciate business problems are unique and transformation is hard. Our business leverages deep capability expertise across the digital and transformation supply chain to bring together an organisation focused solving the business challenges caused by digitalisation, alignment of customer, employee, and business performance.
Transformation is a complex challenge and designing a program of work to deliver to a strategy is hard and risky. It is shaped by a diverse eco-system that spans customer, people, products, partners, systems and market forces. Regulatory compliance is disrupting customer-centricity in real-time. Digital ambition is all-consuming. We think the most transformational activity is overstated. It is typically tackled within a framework of known constraints. That’s not transformation, that’s making something less broken.
Customer attraction, acquisition and retention continues to be the centre-piece of most Transformative business cases. We see the role experience and service design can play for a pragmatic organisation dealing with conflicting priorities. We see the pending mesh of experience, service design and more traditional capabilities. We see an industry currently fixated with title rather than outcome. We think that’s not quite right and we look to make a positive difference.
An ability to delivery on the technology and engineering promise of digital transformation is a crucial for the success. We see the advantage of advances in cloud and PaaS technologies and agile ways of working to enable for complex solutions to emerge rapidly. We do however respect experience, disipline and pragmatism in project delivery in lieu of theologism and theory to ensure engineering accountablity.
Transformative change can only be successful if the change is embedded in the new ways or working. We see business agility as a fundamental organisational objective to enable transformation. We see the subtle distinction between agile and agility. We appreciate the business challenges of evolving ways-of-working and the changing venn diagram of employee, competency, capability and technology tools that is disrupting change momentum.
For data to be valuable, it needs to be available when you need it. Why is it valuable, who wants it, how to get it and how do we measure its success are challenges we address. In our experience – integration and data management tools promise “faster delivery: get there 40% quicker!” but it is not about how fast it is built. The best result as part of an overall digital transformation is about how insightful the data is and how to make it available to learn and uncover opportunity for competitive advantage.
Successful transformation is within reach for all organisations.
We at Exco partners share alignment to a core set of values that we believe facilitates success. This informs
our decision making, our ways of working, and describes our culture. It also provides an insight into
working with us.