Customer Experience

Customer experiences are becoming more customized, and customers are demanding control. How are you preparing your business to move beyond good CX to be known for being great?

Good CX means customers are 5x more likely to recommend a company and return in the future

5x

Customer Experience is our priority too

The benefits for businesses of customer experience are clear. CX drives longer customer relationships, more significant revenue, and overall better business performance.

However, businesses are still grappling with how to deliver holistic and meaningful customer experiences through digital channels and implement a digital-first strategy without compromising human interactions. Good CX is no longer good enough.

Learn more about our Customer Experience work here

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Designed to deliver
amazing results for you

Strategic
Design

We provide strategic design services to help you align your business objectives with design thinking, using research, analysis, and synthesis to inform strategic decision-making.

Customer
Experience

Our customer experience design team help you create engaging and memorable experiences for your customers, using research, empathy, and design thinking to deliver value at every touchpoint.

Service
Design

Designing services to help you create holistic and end-to-end service experiences, using a customer-centric approach to design and optimise service delivery, processes, and systems.

User
Experience

Our user experience design team focus on creating intuitive, user-friendly digital products, using research, prototyping, and testing to deliver user-centred design solutions.

Visual / Web
Design

Helping you create visually appealing digital products, including websites, applications, and marketing materials, using design principles, branding, and user experience design.

Customer
Research

We use customer research to help you understand your customers’ needs, behaviours, and preferences, using qualitative and quantitative research methods to inform design and strategy decisions.

Employee
Experience

Applying CX design principles to design employee experience to help you create a positive and engaging workplace culture, using research and design to optimise employee interactions, processes, and systems.

Process
Analysis

Helping you optimise your business processes, using a structured approach to identify bottlenecks, inefficiencies, and areas for improvement, to increase efficiency and reduce costs.

Our awards

Our partners

In partnership with Microsoft and Zendesk, we have smart solutions to deliver across all customer journeys and to connect customers to your enterprise platforms. Our approach combines our award-winning experience design capability with best-of-breed technology to create a set of fit-for-purpose, high value and fast-to-implement solutions.

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Three pillars of a great digital-first customer experience design

Evidence

Over Opinions.
Use evidence and data to guide your design to create opportunities for transformative thinking.

Holistic

Over Siloed. Consider the whole problem space, through all stages of the customer life-cycle.

Human-centred

Over Technology. While technology will likely deliver the experience, it is the human connection that will make it stick.

Our work

A match made in customer experience heaven

In partnership with Zendesk, we have smart solutions to address customer experience uplift across the whole customer life-cycle. Our approach combines award-winning experience design plus the world’s #1 platform for digital self-service to create a set of fit-for-purpose, high value and fast-to-implement solutions.

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Customer onboarding
Contact centres
Self-service
Customer support

Technology we love to work with

Figma
Storybook
React
Next.js
Zendesk
Dynamics 365
PowerApps

Amazing digital experiences with Dynamics CRM

Learn more about our Digital Experience Runtime toolkit and how we have used this toolkit with our Microsoft Dynamics reference architecture to deliver an amazing experience for Victoria Schools.

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Get in touch

We would love to hear from you. Hit us up on our Contact Us page so we can get in contact with you.

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