Customer Experience

Customer experiences are becoming more customized, and customers are demanding control. How are you preparing your business to move beyond good CX to be known for being great?

Good CX means customers are 5x more likely to recommend a company and return in the future

5x

The benefits for businesses of customer experience are clear. CX drives longer customer relationships, more significant revenue and greater business performance overall.

Businesses, however, are still grappling with how to deliver holistic and meaningful customer experiences through digital channels and how to implement a digital-first strategy without compromising human interactions. Good CX is no longer good enough.

Three pillars of a great digital-first customer experience design

1

Evidence

over opinions

Use evidence and data to guide your design to create opportunities for transformative thinking.

2

Holistic

over siloed

Consider the whole problem space, through all stages of the customer life-cycle.

3

Human-centred

over technology

While technology will likely deliver the experience, it is the human connection that will make it stick.

Our partners

In partnership with Microsoft and Zendesk, we have smart solutions to deliver across all customer journeys and to connect customers to your enterprise platforms. Our approach combines our award-winning experience design capability with best-of-breed technology to create a set of fit-for-purpose, high value and fast-to-implement solutions.

Some technology we like to work with

Figma
Storybook
React
Next.js
Zendesk
PowerApps
Dynamics 365

Digital Experience for Resource Sustainability at Victorian School

Bridging the enterprise-grade performance of Dynamics CRM with an amazing React-based user experience, we unlocked better ways to reach and engage with school communities and develop new ways to interact with these groups to support long-term and sustainable benefits.

Learn more

Our consulting services

Strategic Design
Applying design principles and practices to solve big picture systemic challenges in business and society. Crafting a framework for decision-making that is holistic and resilient.
Customer Experience
Exco Partners use a human-centred approach to problem-solving and design-thinking methods for innovation to define superior experiences and services.
Service Design
We take a structured and service-oriented approach to planning and organising people, infrastructure, communication, and materials to improve a business operations’ quality and customer interaction.
User Experience
Using user research and testing, we design experiences, solutions, interfaces and prototype designs for digital products and services across the web, mobile and more.
Visual / Web Design
Exco Partners delivers visual, graphic and interaction design for web and mobile platforms and products. Our work includes the development of digital design systems, style-guide and digital assets frameworks.
Digital Product
We provide end-to-end digital product development services from concept testing, research and prototype design to iterative development and product life-cycle management.
Business Analysis
We deliver analysis services from traditional and disciplined requirements gathering, analysis and definition workshop facilitation to lean and agile-based user story development.
Process Analysis
We provide process mapping, design and management services to optimise business processes, automate and simplify workflow and design for robotic process automation.

Amazing digital experiences with Dynamics CRM

Learn more about our Digital Experience Runtime toolkit and how we have used this toolkit with our Microsoft Dynamics reference architecture to deliver an amazing experience for Victoria Schools.

Download

Get in touch

Contact us for a demonstration or to find out more about how we can help you.