Our work

The City of Melbourne provide essential services to millions of residents and businesses. The council was keen to understand how Generative AI would impact employee experiences. Exco conducted a two-part pilot using Microsoft 365 Copilot and Copilot Studio which was aimed at assessing risk, user adoption, cost, and business benefits. The pilot results demonstrated significant time savings and improved employee output, with high participant satisfaction.

Bridging the enterprise-grade performance of Dynamics CRM with an amazing React-based user experience, we unlocked better ways to reach and engage with school communities and develop new ways to interact with these groups to support long-term and sustainable benefits.

In collaboration with Bendigo Bank, our team embarked on a transformative journey to enhance and re-imagine the user experience (UX) design for Bankers and the Broker community through a new Broker Lending Portal. The goal was to create a seamless, intuitive, and efficient platform that not only met the needs of brokers but also aligned with Bendigo Bank's commitment to community, innovation and customer satisfaction.

As part of Melton City Council’s ongoing strategy to automate processes and capture important performance data, we utilised our innovative Insight to Action approach to deliver an extensible reporting platform that was designed with the business value first and then delivered using technology. The solution was utilised by the Executive Team to capture labour…

Founded by the Victorian government’s Future Farming Strategy the National Centre for Farmer Health (NCFH) is an organisation focused on the education, research and innovation into health, wellbeing and safety of farmers and rural communities. In 2018, farms accounted for 23% of worker fatalities in Australia, yet the agriculture industry made up only 2.3% of…

Bendigo Bank’s Small Business market share is substantially below its competitors. In order to grow market share and capture potential lending value, they have identified the need to invest in their digitized experiences, increase operational efficiency and design the right service model for this customer segment. Bendigo Bank engaged Exco Partners for Customer Experience design and to help answer the question, “How might we design a viable and sustainable business model that stays true to Bendigo and its community?”

The Department of Transport needed an uplift to their enquiries and complaints platform. The current platform was outdated, causing a poor employee experience for the PTV agents and resulting in a poor customer experience.

DELWP engaged Exco Partners to investigate a Case Management system to simplify and streamline the employee experience of workplace relations matters. The approach used a human-centered design method to review existing processes, conduct research and interviews of stakeholders and co-designed the future state as a set of Service Blueprints. 

Exco Partners was engaged by Cladding Safety Victoria (CSV) to help establish the program strategy, prioritisation framework and assessment of the preliminary feasibility options for the $600M Cladding Rectification Program.

A major government health services department was undertaking a programme of work to radically improves the customer experience of their services through a culture of continuous improvement reinforced through the real-time availability of performance and efficiency metrics.

The benefits that are available for an organisation through simplifying, organising, automating and re-imagining its finance operation can be enormous. More than simply removing cost, the benefits can span all aspects of the business from improving customer experiences to improving cash collection…

Exco Partners were engaged to design the User Experience of a product for the management, engagement and sharing of information across Melbourne University’s multi-billion-dollar research capability. The objective was to design a tool to increase user engagement, compliance to costing policy and greater transparency and collaboration. The objectives of the project were to deliver a…

The COVID-19 pandemic has changed a lot of things. Things that once felt certain, no longer are. As we learn to work with this uncertainty, the only real certainty is that we can expect ongoing change. An organisations ability to work with this uncertainty as they recover and grow may be the difference between folding,…

Exco Partners was engaged to review the Procurement and uplift the approach and detail in order to support more effective delivery and continuous improvement. The review and subsequent implementation of the framework will enable greater consistency …

Effective Portfolio, Program and Project Offices provide significant benefits through leadership, clarity, focus and alignment. Good ones will increase efficiency, deter missteps and support the organisation to deliver change in a calm and fit for purpose manner. They will also enable a balance of stability and adaptability consistent with the organisation’s way of working and…

Exco Partners was engaged to implement a customer engagement initiative targeting an immersive and personalised online channel experience for a large international automotive replacement parts organisation. Data analysis identified a propensity for members to purchase once for a specific need. The hypothesis was that harnessing all of the business’s vehicle data and matching it to…

Exco Partners have experience in the development of IT Strategy spanning the multiple dimensions of an IT operation including: Operating model design Architecture roadmap Service Management Capability modelling, benchmarking and uplift Organisation design Governance and Enterprise Portfolio Management Ways of Working As an example, Exco Partners have recently work with a global Health Insurer and…

Major Road Projects Victoria (MRPV) is a dedicated government body charged with planning and delivering major road projects for Victoria. MRPV is part of the Major Transport Infrastructure Authority (MTIA) which was established on 1 January 2019 within the Victorian Government Department of Transport. The establishment of MRPV saw the assembly of a range of…

Enrolling a child in kindergarten is a critical turning point in families? lives and is a significant, often first, interaction with the local government or council. With the Victoria Government making significant contributions to early childhood development programs, many local governments are looking for innovative ways to engage…

Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community. The organisation touches all parts of the water cycle that are essential to our way life: from providing clean drinking water, treating sewage, managing flooding, and keeping Melbourne’s rivers, creeks, and catchments healthy. As an organisation, Melbourne Water wanted an uplift…

Wage Inspectorate Victoria (WIV), a Statutory Authority, is dedicated to creating productive and prosperous workplaces in Victoria, ensuring fair conditions for workers and a level playing field for businesses. Achieving this vision requires effective oversight across various operations, presenting challenges in accessing operational and case management data. WIV needed a comprehensive and integrated Business Intelligence…

Coliban Water plays a vital role in delivering clean, fresh water and reliable wastewater services to 49 towns throughout North-Central Victoria. They supply water and undertake the essential management, maintenance, and operation of 35 reservoirs and water storage facilities. Their unwavering commitment ensures that the residents of northern Victoria have access to the highest quality…

EBOS Group is a distributor of healthcare, medical and pharmaceutical products and is committed to building better communities through an unwavering commitment to the provision of high-quality healthcare and animal care products and positively impacts the lives of millions of people and animals across the communities it serves every day. EBOS Group identified the need…

Steadfast Technologies is a specialist technology services provider for insurance brokers and underwriting agencies. Recognising the challenges faced by their existing PPM tool and reshaping the inner workings, Steadfast Technologies have identified the need to implement a new Portfolio and Project management system (PPM) in order to address several requirements. Approach Exco Partners were engaged…

We delivered the OnePlan solution for the City of Stonnington, a local government responsible for managing road, pedestrian, drainage, park and building assets for over 100,000 residents in eastern Melbourne.