Our work

The City of Stonnington (CoS) is a local government responsible for managing road, pedestrian, drainage, park and building assets for over 100,000 residents in eastern Melbourne. With an annual capital program in excess of $50m, CoS sought to identify and implement Project and Portfolio Management (PPM) solutions in order to address several key requirements, including.…

EBOS Group is a distributor of healthcare, medical and pharmaceutical products and is committed to building better communities through an unwavering commitment to the provision of high-quality healthcare and animal care products and positively impacts the lives of millions of people and animals across the communities it serves every day. EBOS Group identified the need…

Coliban Water plays a vital role in delivering clean, fresh water and reliable wastewater services to 49 towns throughout North-Central Victoria. They supply water and undertake the essential management, maintenance, and operation of 35 reservoirs and water storage facilities. Their unwavering commitment ensures that the residents of northern Victoria have access to the highest quality…

Wage Inspectorate Victoria (WIV), a Statutory Authority, is dedicated to creating productive and prosperous workplaces in Victoria, ensuring fair conditions for workers and a level playing field for businesses. Achieving this vision requires effective oversight across various operations, presenting challenges in accessing operational and case management data. WIV needed a comprehensive and integrated Business Intelligence…

Overview As part of Melton City Council’s ongoing strategy to automate processes and capture important performance data, we utilised our innovative Insight to Action approach to delivering an extensible reporting platform that was designed with the business value first and then delivered using technology. The solution was utilised by the Executive Team to capture labour…

Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community. The organisation touches all parts of the water cycle that are essential to our way life: from providing clean drinking water, treating sewage, managing flooding, and keeping Melbourne’s rivers, creeks, and catchments healthy. As an organisation, Melbourne Water wanted an uplift…

Bridging enterprise grade performance of Dynamics CRM with an amazing React based user experience we unlocked better ways to reach and engage with school communities and develop new ways to interact with these groups to support a long-term and sustainable benefit.

Enrolling a child in kindergarten is a critical turning point in families? lives and is a significant, often first, interaction with the local government or council. With the Victoria Government making significant contributions to early childhood development programs, many local governments are looking for innovative ways to engage…

Major Road Projects Victoria (MRPV) is a dedicated government body charged with planning and delivering major road projects for Victoria. MRPV is part of the Major Transport Infrastructure Authority (MTIA) which was established on 1 January 2019 within the Victorian Government Department of Transport. The establishment of MRPV saw the assembly of a range of…

Exco Partners have experience in the development of IT Strategy spanning the multiple dimensions of an IT operation including: Operating model design Architecture roadmap Service Management Capability modelling, benchmarking and uplift Organisation design Governance and Enterprise Portfolio Management Ways of Working As an example, Exco Partners have recently work with a global Health Insurer and…

Exco Partners was engaged to implement a customer engagement initiative targeting an immersive and personalised online channel experience for a large international automotive replacement parts organisation. Data analysis identified a propensity for members to purchase once for a specific need. The hypothesis was that harnessing all of the business’s vehicle data and matching it to…

Founded by the Victorian government’s Future Farming Strategy the National Centre for Farmer Health (NCFH) is an organisation focused on the education, research and innovation into health, wellbeing and safety of farmers and rural communities. In 2018, farms accounted for 23% of worker fatalities in Australia, yet the agriculture industry made up only 2.3% of…

Are you a mad-hatter service designer? A guru of customer experience? Are you just a punter wanting to test out a new way to serve your customers? If you are, you have likely scratched your head with how to truly test your new service ideas before committing too much time and energy it making it…

Effective Portfolio, Program and Project Offices provide significant benefits through leadership, clarity, focus and alignment. Good ones will increase efficiency, deter missteps and support the organisation to deliver change in a calm and fit for purpose manner. They will also enable a balance of stability and adaptability consistent with the organisation’s way of working and…

Exco Partners was engaged to review the Procurement and uplift the approach and detail in order to support more effective delivery and continuous improvement. The review and subsequent implementation of the framework will enable greater consistency …

The COVID-19 pandemic has changed a lot of things. Things that once felt certain, no longer are. As we learn to work with this uncertainty, the only real certainty is that we can expect ongoing change. An organisations ability to work with this uncertainty as they recover and grow may be the difference between folding,…

Exco Partners were engaged to design the User Experience of a product for the management, engagement and sharing of information across Melbourne University’s multi-billion-dollar research capability. The objective was to design a tool to increase user engagement, compliance to costing policy and greater transparency and collaboration. The objectives of the project were to deliver a…

The benefits that are available for an organisation through simplifying, organising, automating and re-imagining its finance operation can be enormous. More than simply removing cost, the benefits can span all aspects of the business from improving customer experiences to improving cash collection…

For an organisation to be able to deliver transformational change, thorough careful consideration and preparation are needed in the design of the change program itself. It is not enough to simply pick a delivery methodology and a technology platform. A successful and truly transformative change program needs as much consideration into the how as the what. Yet the how it is…