Data-driven business

Data-driven businesses are winning but more than ever, businesses are being measured on what they do with customer data

Data-driven businesses are 19x more likely to be profitable.

19x

They are also 23x more likely to gain customers and 6x more likely to retain customers.

Recent events in the industry have only sought to highlight the importance of governance, collection and use of data as part of growing connection with Customers and Employees.

Correctly defining, obtaining, securing, integrating, migrating, visualising and actioning on data is of ever-growing importance to more and more organisations.

Our approach looks to start with why data is valuable and build robust and smart data solutions to deliver that value, securely and continuously.

Three pillars of great data-driven businesses

1. Evidence

over opinions

Use evidence and data to guide your design to create opportunities for transformative thinking.

2. Holistic

over siloed

Consider the whole problem space, through all stages of the customer life-cycle.

3. Human-centred

over technology

While technology will likely deliver the experience, it is the human connection that will make it stick.

Our partners

In partnership with Microsoft and Zendesk, we have smart solutions to deliver across all customer journeys and to connect customers to your enterprise platforms. Our approach combines our award-winning experience design capability with best-of-breed technology to create a set of fit-for-purpose, high value and fast-to-implement solutions.

Designed to deliver
amazing results for you

Data
Engineering

We specialise in data engineering through a range of data engineering services to help you manage your data more effectively, including data modelling, pipeline development, warehousing, integration, and quality assurance.

Strategy &
Architecture

Developing a data-driven approach to your business operations, including defining governance policies, identifying key data assets, developing architecture and roadmaps, and implementing management frameworks.

Data
Security

We provide comprehensive data security services to help you protect your data assets from unauthorised access, use, and disclosure, including risk assessments, security audits, policy development, security controls, and incident response planning.

Analytics &
Insight

Turning your data into actionable insights and recommendations, using advanced analytics techniques such as machine learning, data mining, and predictive modelling, to drive business growth and innovation.

Data
Integration

Unifying your data from disparate sources, integrate new data sources, and ensure data quality and consistency, using modern ETL and integration tools and techniques. We help you treat your data assets like products.

Data
Governance

Establishing data management policies and standards, including data quality management, metadata management, data lineage, and compliance monitoring, to ensure the accuracy, completeness, and security of your data.

Business
Intelligence

Helping you gain insights and visibility into your business performance, using interactive dashboards, reports, and visualisations, to support informed decision-making and operational efficiency.

Data
Migration

We help you transfer data from legacy systems to modern platforms, using proven methodologies, tools, and techniques, while ensuring data quality, security, and compliance throughout the process.