Our Thinking

Four steps to building a good AI base

Four steps to building a good AI base

If a business owner is unsure about how AI can benefit their business, there are many facets to consider before making any decisions. These considerations can help business owners ...
Guardians of Trust

Guardians of Trust

Navigating data risks and building unbreakable customer relationships. No one should question the importance of properly managing and protecting the data of your customers and empl...
The Importance of Accessibility in User Experience Design

The Importance of Accessibility in User Experience Design

In the current era of pervasive technology, where digital solutions play a significant role in our daily lives, prioritizing the creation of inclusive and accessible products and e...
Trends for User Experience Design for 2023

Trends for User Experience Design for 2023

As we hit the halfway mark for 2023, we are seeing that UX trends are continuing to evolve and that a UX-focused strategy is essential if brands want to see more engagement. The de...
Psychological drivers are key when designing experiences

Psychological drivers are key when designing experiences

Understanding psychological drivers is key when designing experiences. Our perception, attention, memory, decision-making processes, and emotional responses all significantly shape...
NBA, business strategy and data insight

NBA, business strategy and data insight

With the NBA finals currently underway, I found this analysis to be particularly intriguing, highlighting the significance of data and data insights in shaping business strategies ...
Fear of missing out

Fear of missing out

As Generative AI reaches the peak of the Gartner Hype Cycle, many organizations are currently deliberating among the three most likely positions, which are as follows: If you fall ...
Will Microsoft Copilot change the way we work?

Will Microsoft Copilot change the way we work?

We have been closely watching the amazing trajectory of AI tools this year. Our recent posts about Chat GPT and Midjourney have explored how these tools are becoming more accessibl...
The Power of Customer Obsession in Designing Exceptional Cus...

The Power of Customer Obsession in Designing Exceptional Cus...

In today’s competitive market, creating exceptional customer experiences has become a key differentiator for businesses. However, designing great experiences is not just abou...
Building a digital-first, employee experience strategy

Building a digital-first, employee experience strategy

Employee experience has become a crucial element of success in today's business landscape. It refers to employees' feelings, attitudes, and perceptions about their work and workpla...
Is this the end for UX designers?

Is this the end for UX designers?

With Machine Learning (ML) and Artificial Intelligence (AI) based tools such as Dall-e 2 and Midjourney now able to generate unique artwork and design; is this the end for UX Desig...
Video is the key to improving your business communication

Video is the key to improving your business communication

We all know the face of business has changed beyond recognition over the past few years. It has, in fact, given us an opportunity to do things differently. It’s now about people fi...
Interview with a robot

Interview with a robot

I have been intrigued by the rapid growth of artificial intelligence (AI) and machine learning. The recent release of ChatGPT, a new chat tool by OpenAI appears to have taken are a...
What if you managed your data function like a product?

What if you managed your data function like a product?

Summary It’s a common war cry of the IT department, “We are business lead!”, but are we, and if not, how can we be better? Too often, this is a hollow aspiration, and we only ask “...
Importance of data literacy in the modern enterprise

Importance of data literacy in the modern enterprise

What are data? Data are measurable values that, when contextualized, can be considered information. As knowledge is developed through the interpretation of information, then data c...
Databricks Delta Sharing

Databricks Delta Sharing

If you have been paying attention to your data circles or attended the Data + AI Summit 2022, you might have heard that Delta Sharing is about to be released into the production of...
Tools and Technology for a Successful Digital-First Employee...

Tools and Technology for a Successful Digital-First Employee...

In this short post, we look at some technology that can help with creating better Employee Experiences. Many tools and technology options are available to support a digital-first e...
10 tips on how to deliver an engaging remote workshop

10 tips on how to deliver an engaging remote workshop

As the glorious year that was 2020 nears an end, I thought it was an opportune time to share some tips on what I have learned over the last 12 or so months of running co-design wor...
Before a PPM

Before a PPM

We originally wrote this article back in 2019. Given some recent conversations, we thought it may be interesting to do an update. It became even more interesting to see how little ...
Business analytics, a waste of money

Business analytics, a waste of money

Are we spending our Business Intelligence and Analytics Budget where it matters most? The gap between the haves and have-nots only seems to be widening. While a lot of progress has...
3 things to know – Project for the Web

3 things to know – Project for the Web

If you have started looking at Project for the Web as Microsoft’s latest Project and Portfolio Management (PPM) Toolset and have found yourself confused, you are not alone! We ...
5 steps to confident workshop facilitation

5 steps to confident workshop facilitation

Know your audience: Get to know about your workshop participants as much as you can. Be open with the limitation of your expertise in theirs. Remember that you are there to facilit...
Learning how to learn

Learning how to learn

In our work at Exco Partners, learning is always an important component that we consider in the solutions we deliver. Learning helps to ensures the change is accepted and important...
CX Designers and BAs, there is so much to learn from each ot...

CX Designers and BAs, there is so much to learn from each ot...

My daughter applied for a credit card a month back.  It was all online, including “chatting” with someone to guide her through some of the more complicated areas.  With...
Building a digital customer self-service experience

Building a digital customer self-service experience

Customers seek instant access to information and the ability to resolve their queries independently. Organisations increasingly turn to digital channels to empower customers and st...
Returning to the Office

Returning to the Office

With the further easing of restrictions in Victoria the speculation and conversation that started with the directive to work from home has shifted to questions about how will we kn...
An insight driven organisation

An insight driven organisation

An insight driven organisation will stand a far greater chance of maintaining their cashflow, keeping touch with customer base and keep a close eye on the operational metrics that ...
Can we please stop manual project reporting

Can we please stop manual project reporting

There is little point arguing the rapid rate of change of project management practices in recent years. Yet, project reporting remains un-change and often antiquated. Time to chang...
Designing for Transformational Change

Designing for Transformational Change

For an organisation to be able to deliver transformational change, thorough careful consideration and preparation are needed in the design of the change program itself. Simply pick...
Are your new ways of working, working?

Are your new ways of working, working?

Most organisations have in recent times undertaken significant self-reflection, analysis and in some cases external validation to define a new ‘way of working’ aimed at delivering ...

Effectiveness in a Bimodal Environment

Gartner coined the term Bimodal in 2015 as a proposed model for enabling differentiation of delivery models for exploratory undertakings from initiatives for which the outcome is m...
Dependency Management. Who Cares About Terminology?

Dependency Management. Who Cares About Terminology?

Managing dependencies between initiatives on almost any scale is a tricky business. Many large programs and even some portfolios of work have been tripped up as a result of the dep...
What does the new Project Online mean for you?

What does the new Project Online mean for you?

If you have missed the latest announcement from Microsoft, they have announced that Project Online is going to go through a major revamp in the future. More details on that here. T...