Our Thinking

The Power of Customer Obsession in Designing Exceptional Cus...

The Power of Customer Obsession in Designing Exceptional Cus...

In today’s competitive market, creating exceptional customer experiences has become a key differentiator for businesses. However, designing great experiences is not just abou...
3-Mar-2023
Building a digital-first, employee experience strategy

Building a digital-first, employee experience strategy

Employee experience has become a crucial element of success in today’s business landscape. It refers to employees’ feelings, attitudes, and perceptions about their work...
9-Jan-2023
Is this the end for UX designers?

Is this the end for UX designers?

With Machine Learning (ML) and Artificial Intelligence (AI) based tools such as Dall-e 2 and Midjourney now able to generate unique artwork and design; is this the end for UX Desig...
6-Jan-2023
Video is the key to improving your business communication

Video is the key to improving your business communication

We all know the face of business has changed beyond recognition over the past few years. It has, in fact, given us an opportunity to do things differently. It’s now about people fi...
27-Dec-2022
Interview with a robot

Interview with a robot

I have been intrigued by the rapid growth of artificial intelligence (AI) and machine learning. The recent release of ChatGPT, a new chat tool by OpenAI appears to have taken are a...
21-Dec-2022
What if you managed your data function like a product?

What if you managed your data function like a product?

Summary It’s a common war cry of the IT department, “We are business lead!”, but are we, and if not, how can we be better? Too often, this is a hollow aspiration, and we only ask “...
28-Oct-2022
Importance of data literacy in the modern enterprise

Importance of data literacy in the modern enterprise

What are data? Data are measurable values that, when contextualized, can be considered information. As knowledge is developed through the interpretation of information, then data c...
11-Oct-2022
Databricks Delta Sharing

Databricks Delta Sharing

If you have been paying attention to your data circles or attended the Data + AI Summit 2022, you might have heard that Delta Sharing is about to be released into the production of...
23-Aug-2022
Tools and Technology for a Successful Digital-First Employee...

Tools and Technology for a Successful Digital-First Employee...

In this short post, we look at some technology that can help with creating better Employee Experiences. Many tools and technology options are available to support a digital-first e...
3-Feb-2022
10 tips on how to deliver an engaging remote workshop

10 tips on how to deliver an engaging remote workshop

As the glorious year that was 2020 nears an end, I thought it was an opportune time to share some tips on what I have learned over the last 12 or so months of running co-design wor...
9-Oct-2021
Before a PPM

Before a PPM

We originally wrote this article back in 2019. Given some recent conversations, we thought it may be interesting to do an update. It became even more interesting to see how little ...
9-Aug-2021
Business analytics, a waste of money

Business analytics, a waste of money

Are we spending our Business Intelligence and Analytics Budget where it matters most? The gap between the haves and have-nots only seems to be widening. While a lot of progress has...
1-Jun-2021
3 things to know – Project for the Web

3 things to know – Project for the Web

If you have started looking at Project for the Web as Microsoft’s latest Project and Portfolio Management (PPM) Toolset and have found yourself confused, you are not alone! We ...
5-May-2021
5 steps to confident workshop facilitation

5 steps to confident workshop facilitation

Know your audience: Get to know about your workshop participants as much as you can. Be open with the limitation of your expertise in theirs. Remember that you are there to facilit...
3-May-2021
Learning how to learn

Learning how to learn

In our work at Exco Partners, learning is always an important component that we consider in the solutions we deliver. Learning helps to ensures the change is accepted and important...
29-Apr-2021
CX Designers and BAs, there is so much to learn from each ot...

CX Designers and BAs, there is so much to learn from each ot...

My daughter applied for a credit card a month back.  It was all online, including “chatting” with someone to guide her through some of the more complicated areas.  With...
16-Feb-2021
Returning to the Office

Returning to the Office

With the further easing of restrictions in Victoria the speculation and conversation that started with the directive to work from home has shifted to questions about how will we kn...
28-Oct-2020
An insight driven organisation

An insight driven organisation

An insight driven organisation will stand a far greater chance of maintaining their cashflow, keeping touch with customer base and keep a close eye on the operational metrics that ...
6-Oct-2020
Can we please stop manual project reporting

Can we please stop manual project reporting

There is little point arguing the rapid rate of change of project management practices in recent years. Yet, project reporting remains un-change and often antiquated. Time to chang...
6-Aug-2020
Designing for Transformational Change

Designing for Transformational Change

For an organisation to be able to deliver transformational change, thorough careful consideration and preparation are needed in the design of the change program itself. Simply pick...
22-Apr-2020