Tools and Technology for a Successful Digital-First Employee Experience

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In this short post, we look at some technology that can help with creating better Employee Experiences.

Many tools and technology options are available to support a digital-first employee experience. Some popular choices include:

  • Web portals / Intranets: Products like Sharepoint have matured to provide excellent features to support a business’s needs of an intranet of web portal. This includes links to shared resources, shared calendars, new updates and access to important employee information. An intranet if often a central hub to any digital engagement system.
  • Support / Service management: Platforms like Zendesk to help employees to get support from within the organisation. Centralising where employees go to get support is important to remove the barriers and friction needed to allow people to get work done. It also creates a single ‘way’ for workflow to be managed, across departments, for the whole of an organisation.
  • Knowledge Management: There are a lot of options for knowledge management in an organisation. A single centralised and consisted hub for knowledge is an important consideration for a digital-first employee experience strategy. Platforms like the Zendesk Help Centre work well as it links closely with where employees can get support. Other platforms like Sharepoint can provide good ways for the organisation to collaborate on the creation of knowledge content, though this tends to be less structured and harder to control consistency.
  • Email and messaging apps: These are essential for communication and collaboration, and there are many options to choose from such as Microsoft Outlook, Gmail, and Slack.
  • Video conferencing tools: These allow teams to connect face-to-face, even when they are not in the exact location. Popular options include Zoom, Skype, and Google Meet.
  • Project management software: These tools help teams plan, organize, and track their work, and can include features such as task assignments, progress tracking, and file sharing. Examples include Asana, Trello, Azure DevOps and Jira.
  • Learning management systems: Different to knowledge management, these platforms allow businesses to create and deliver training and development opportunities to employees and can include features such as course creation, progress tracking, and assessments. Examples include Moodle, Blackboard, Udemy and Canvas.


How to build a digital-first, employee experience strategy

If you would like to know more about how to build a digital-first employee experience strategy, download our white paper. 

This white paper expands on the seven key factors described in this article and describes the steps we take to help our customers to build their employee experience strategy.