16 Dec 2021Microsoft Global PPM Partner of the Year – OnePlan now in Australia
Exco Partners are proud to announce our partnership with OnePlan. This means Microsoft's Global Partner of the Year for Project and Portfolio Management is now available and supported in Australia. This partnership further supports the Exco Partners strategy to enable our customers to increase their business agility and delivery effectiveness.→
24 Nov 2021CRN Fast 50
We are extremely excited to announce we have been recognised in the CRN Fast 50 for 2021. In the number 2 spot mind you! This is a huge pat on the back to the incredible team at Exco Partners and the amazing work they have done throughout some of the most challenging times. Learn more…→
9 Oct 202110 tips on how to deliver an engaging remote workshop
As the glorious year that was 2020 nears an end, I thought it was an opportune time to share some tips on what I have learned over the last 12 or so months of running co-design workshops and meetings remotely. While most of us miss human connection and look forward to getting back to normal…→
7 Oct 2021Digital Customer Experience Design and Community Contribution Winner 2021
We are thrilled to be recognised as an ABA100 Winner for Digital Customer Experience Management in The Australian Business Awards 2021 for our work with the National Centre for Farmer Health. The NCFH has made an enormous contribution to support the health, well-being, and safety of farming and regional communities throughout Australia. We were privileged…→
20 Sep 2021Project Controls Exco Awards 2021 Finalist
With Major Road Projects Victoria, we are delighted to announce that we have been nominated as finalists in the Project Controls Expo Awards 2021 The objective of the project was to establish a Project Management Framework that would enable a clear delivery approach for all road projects and would be embraced by future MRPV Project…→
9 Aug 2021Before a PPM
We originally wrote this article back in 2019. Given some recent conversations, we thought it may be interesting to do an update. It became even more interesting to see how little things have changed… Before you think about upgrading or implementing a Project, Portfolio Management solution (PPM) here are six key questions that will help…→
1 Jun 2021Business analytics, a waste of money
Are we spending our Business Intelligence and Analytics Budget where it matters most? The gap between the haves and have-nots only seems to be widening. While a lot of progress has been made, many organisations rush to adopt the latest technology without laying appropriate foundations. Others spend so much time laying the foundations that they…→
20 May 2021Project for the Web with Microsoft’s Project Accelerator
Join us on a webinar, presented by Tjon Kim our resident project and portfolio tooling guru, to learn about Microsoft’s new Project Accelerator tool which delivers some impressive out of the box improvements to Microsoft Project for the Web and fills some of the white space left behind from Microsoft Project Online. 20th May 2021,…→
5 May 20213 things to know – Project for the Web
If you have started looking at Project for the Web as Microsoft’s latest Project and Portfolio Management (PPM) Toolset and have found yourself confused, you are not alone! We are currently fielding lots of questions and there is a huge amount of chatter online. We thought we would share 3 questions that we most are most commonly asked. Question 1: Does Project for…→
3 May 20215 steps to confident workshop facilitation
Know your audience: Get to know about your workshop participants as much as you can. Be open with the limitation of your expertise in theirs. Remember that you are there to facilitate and not to know everything. Assigning participant personas is a good way to connect you with them and help you deliver something that…→
29 Apr 2021Learning how to learn
In our work at Exco Partners, learning is always an important component that we consider in the solutions we deliver. Learning helps to ensures the change is accepted and importantly reinforces the stickiness of the change, making it become the new status-quo. This short article is a reflection on the traditional methods for learning and…→
16 Feb 2021CX Designers and BAs, there is so much to learn from each other
My daughter applied for a credit card a month back. It was all online, including “chatting” with someone to guide her through some of the more complicated areas. Within 20 minutes, she had applied and was approved. When asked about the experience, she said it was great because she got it done all online and…→
7 Feb 2021Building a digital customer self-service experience
Customers seek instant access to information and the ability to resolve their queries independently. Organisations increasingly turn to digital channels to empower customers and streamline support processes. A well-designed and robust customer self-service capability can significantly enhance your customer experience, reduce support costs, and foster more significant customer satisfaction. Most importantly, this is what your…→ 