Exco Partners is proud to announce that we have been named an ABA100® Winner in both Digital Transformation and CX Management at The Australian Business Awards 2025. These awards recognise organisations that have successfully implemented initiatives demonstrating excellence and impact in their respective fields.
In partnership with the Fair Work Commission (FWC), Exco Partners delivered two landmark initiatives:
Modern Awards and Rates System (MARS): A transformative digital platform that reimagines how Australia’s workplace conditions are interpreted, maintained, and communicated. MARS streamlines complex regulatory processes, delivering greater accuracy, transparency, and efficiency for millions of workers and employers. Learn more: https://excopartners.com/portfolio/from-complexity-to-clarity-digitising-australias-wage-system-with-mars
Customer Service Portal (CSP): The CSP is a digital-first gateway that has modernised how Australians access workplace justice. It allows individuals and organisations to lodge applications online, track case progress in real-time, and access comprehensive resources without relying on phone calls or paperwork. The portal integrates seamlessly with the Commission’s legal matter management system, preserves the integrity of case records, and supports AI-powered case routing for faster, more accurate allocation. With features like a Unified Agent Interface, automated overflow management, and advanced analytics, the CSP has reduced case processing times from days to minutes and improved first-contact resolution. Learn more https://excopartners.com/portfolio/fair-work-commission-delivering-fairness-faster
"We’re honoured to be recognised as an ABA100® Winner in both Digital Transformation and CX Management. These awards reflect the dedication, expertise, and collaboration of both our Exco team and the FWC team. Together, we’ve delivered initiatives that set new benchmarks in digital transformation and customer experience for Australia’s public sector." Ben Laughlin, Partner at Exco Partners,
These achievements highlight Exco Partners’ commitment to human-centred design, disciplined delivery, and genuine partnerships that create measurable impact. We congratulate all teams involved and thank the Fair Work Commission for their vision, drive, and collaboration.
For more information about Exco Partners and our transformative work across government and enterprise, visit excopartners.com.