SolutionsEXAutomationCopilot

Employee experience.

Attracting and keeping good people can’t be solved with traditional methods alone. The daily experience of work (the tools, the friction, the small indignities of bad systems) is now a retention issue and a productivity issue at once.

Ways we can help Talk to us

Why it matters

Companies that invest in employee experience outperform those that don’t by 122%.

The experience of work shapes whether your best people stay, and how much of their day goes to the work they actually came to do.

122%

Outperformance of companies with great employee experience, Zio Market Research

Partnerships powering our EX work: Microsoft and Zendesk

Our approach

The craft of customer experience, turned inward.

We treat your people like the customers they are, mapping their journey, removing the friction and rebuilding the moments that matter.

We redesign internal services, automate the drudgery with Power Platform and Copilot, and build employee experiences that help your people do more of the work they came to do.

Good systems aren’t a perk; they are how good work gets done, and how good people decide to stay.

Meet the Design practice

Employee journey designProcess automationCopilot adoptionPower PlatformModern intranets

Ways we can help

Less friction, more of the work that matters.

Six ways we lift the daily experience of work, for the people you most want to keep.

Employee journey design

Mapping the moments that shape work (onboarding to everyday tasks) and redesigning the ones that frustrate, using the same human-centred craft we bring to customers.

Process automation

Taking the drudgery out of repetitive work with Power Platform, freeing people from low-value tasks so they can focus on the work that needs them.

Copilot adoption

Rolling out Microsoft 365 Copilot with the readiness, governance and adoption pathways that turn a licence into a genuine lift in everyday productivity.

Modern intranets & portals

A single, intuitive front door to the tools, knowledge and services people need, so the right answer no longer takes three systems and a guess.

Service desk reimagined

Bringing service design and Zendesk together to make internal support feel as considered as the best customer experience: fast, personal, resolved.

Onboarding that sticks

Designing the first weeks deliberately (the access, the tools and the welcome), so new people contribute sooner and decide to stay.

Our offer

A fast, practical place to start.

A fixed-scope Experience Health Check that benchmarks the experience your people have today and hands you a prioritised roadmap, in weeks, not months.

Service · Experience Health Check

Turn fragmented internal journeys into experiences your people value.

We assess the everyday journeys, tools, usability and service maturity behind the experience of work to identify practical opportunities to remove friction.

In just weeks, you gain clarity on:

Where everyday work breaks down, frustrates or quietly drives people away
Why adoption of tools and systems is stalling
Gaps in usability, accessibility and internal service
Opportunities to automate the drudgery and lift productivity
The practical steps to move from firefighting to flow

Best for: people leaders, HR and operations sponsors seeking an objective view of the employee experience and a practical roadmap for improvement.

Explore the Experience Health Check Talk to us

Our partners

Experience design and the platforms to deliver it.

In partnership with Microsoft and Zendesk, we combine award-winning experience design with best-of-breed technology to build employee experiences that are fit-for-purpose and fast to implement.

Microsoft 365CopilotPower PlatformZendeskSharePoint