1 Sep 2023Digital Customer Experience and Digital Transformation Winner 2023
We are thrilled to be recognised as an ABA100 Winner for Digital Customer Experience and Digital Transformation in the Australian Business Awards 2023 for our work with Sustainability Victoria on their ResourceSmart Schools program. ResourceSmart Schools (RSS) is a leading, internationally recognised sustainability and climate change education program offered by Sustainability Victoria (SV). The structured…→
31 Aug 2023Four steps to building a good AI base
If a business owner is unsure about how AI can benefit their business, there are many facets to consider before making any decisions. These considerations can help business owners understand the potential impact of AI on their operations and determine whether investing in AI is the right choice for their specific business. Here are four…→
16 Aug 2023MAV Technology Awards for Excellence – Winners
Wow! Congratulations to the amazing team at Melton City Council and Exco Partners for your recognition as winners at the MAV Technology Awards for Excellence. The team developed a system to streamline the management of labour budgets at Melton, taking advantage of the Microsoft PowerPlatform to simplify the Employee Experience. This is a fabulous example of using innovative technology…→
14 Aug 2023Guardians of Trust
Navigating data risks and building unbreakable customer relationships. No one should question the importance of properly managing and protecting the data of your customers and employees. So why do regulators feel the need to point out the obvious? Probably because of the low priority such tasks are historically given.→
28 Jun 2023Trends for User Experience Design for 2023
As we hit the halfway mark for 2023, we are seeing that UX trends are continuing to evolve and that a UX-focused strategy is essential if brands want to see more engagement. The design trends we are seeing this year look at creating more imaginative and engaging experiences. Why is it important to have…→
28 Jun 2023The Importance of Accessibility in User Experience Design
In the current era of pervasive technology, where digital solutions play a significant role in our daily lives, prioritising the creation of inclusive and accessible products and experiences has become crucial. According to the World Health Organization (WHO), an estimated 1.3 billion people, or 16% of the world’s population, experience significant disabilities. That means 1…→
9 Jun 2023Psychological drivers are key when designing experiences
Understanding psychological drivers is key when designing experiences. Our perception, attention, memory, decision-making processes, and emotional responses all significantly shape how we interact with technology. Here are seven key points to consider when designing experiences Designers can gain valuable insights into user behaviour, cognitive processes, and emotional responses. Being aware of this enables us to…→
5 Jun 2023NBA, business strategy and data insight
With the NBA finals currently underway, I found this analysis to be particularly intriguing, highlighting the significance of data and data insights in shaping business strategies and maintaining a competitive edge.→
3 Jun 2023Fear of missing out
As Generative AI reaches the peak of the Gartner Hype Cycle, many organizations are currently deliberating among the three most likely positions, which are as follows: If you fall into the first category, you have likely already identified the transformational prospects linked to engaging with a technique that generates efficiencies, enhances the effectiveness of actions,…→
22 Mar 2023Will Microsoft Copilot change the way we work?
We have been closely watching the amazing trajectory of AI tools this year. Our recent posts about Chat GPT and Midjourney have explored how these tools are becoming more accessible and obvious in their use in our day-to-day work lives. In what appears to be another amazing leap forward, Microsoft has just announced their new…→
3 Mar 2023The Power of Customer Obsession in Designing Exceptional Customer Experiences
In today’s competitive market, creating exceptional customer experiences has become a key differentiator for businesses. However, designing great experiences is not just about making things look pretty, but about understanding customers’ needs, preferences, and pain points, and designing products, services, and interactions that meet or exceed their expectations. This is where customer experience design and…→
9 Jan 2023Building a digital-first, employee experience strategy
Employee experience has become a crucial element of success in today's business landscape. It refers to employees' feelings, attitudes, and perceptions about their work and workplace. A positive employee experience can have a wide range of benefits for businesses. For example, employees with a positive experience are more likely to be engaged, motivated, and productive...→
6 Jan 2023Is this the end for UX designers?
With Machine Learning (ML) and Artificial Intelligence (AI) based tools such as Dall-e 2 and Midjourney now able to generate unique artwork and design; is this the end for UX Designers?→
11 Dec 2023Exco Partners Elevates Local Councils through Digital Transformation
At Exco Partners, we're thrilled to announce our latest endeavour in supporting local councils' transformation initiatives!→