2023

Customer Experience Uplift Program
Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community. The organisation touches all parts of the water cycle that are essential to...
19-May-2023

Will Microsoft Copilot change the way we work?
We have been closely watching the amazing trajectory of AI tools this year. Our recent posts about Chat GPT and Midjourney have explored how these tools are becoming more accessibl...
22-Mar-2023

The Power of Customer Obsession in Designing Exceptional Cus...
In today’s competitive market, creating exceptional customer experiences has become a key differentiator for businesses. However, designing great experiences is not just abou...
3-Mar-2023

Building a digital-first, employee experience strategy
Employee experience has become a crucial element of success in today’s business landscape. It refers to employees’ feelings, attitudes, and perceptions about their work...
9-Jan-2023

Is this the end for UX designers?
With Machine Learning (ML) and Artificial Intelligence (AI) based tools such as Dall-e 2 and Midjourney now able to generate unique artwork and design; is this the end for UX Desig...
6-Jan-2023