Enrolling a child in kindergarten is a critical turning point in families&#8217; lives and is a significant, often first, interaction with the local government or council.



With the Victoria Government making significant contributions to early childhood development programs, many local governments are looking for innovative ways to engage, support and sustain their early childhood programs.



Exco Partners have engaged with various councils and local government groups as part of many programs to digitise the citizen experience.



Our most recent work was with Knox City Council (KCC) to design their &#8220;KN Enrol&#8221; system. The objective of the design was to simplify the kindergarten enrolment process for parents and to streamline the enrolment review process for the Educators. In line with the KCC&#8217;s Service Excellence value, it was important for this initiative that the process be efficient, convenient and easy for parents, including those facing language and other barriers.


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<figure class="aligncenter size-large is-resized"><img decoding="async" src="https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-1024x630.png" alt="" class="wp-image-2832" width="600" srcset="https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-1024x630.png 1024w, https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-300x185.png 300w, https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-768x472.png 768w, https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-1536x945.png 1536w, https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-2048x1260.png 2048w, https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-1400x861.png 1400w, https://cms.excopartners.com/wp-content/uploads/2021/10/knox-concept@2x-800x492.png 800w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div>


Our process started with a design sprint to review the existing processes, conduct research and analysis with the end-users and design a prototype user experience concept the delivered on the specific needs of Knox City Council, its educators and its citizens.



The solution will go live in Q4 2021.



<blockquote class="wp-block-quote">
The Exco team have been fantastic to work with. They worked to really understand what was needed and always had our families in mind and what their experience would be. Their innovative thinking helped us create an enrolment form which is easy for families to navigate and edit.
<cite>Andrea Bulacios, Knox City Council</cite></blockquote>



<h3>Our solution to Kindergarten Enrolment and Placement</h3>



Our Digital Kindergarten Enrolment and Placement (KEP) solution enables councils to accelerate their digitisation efforts and meet the demands of a digital-first user experience for their citizens.


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<figure class="alignright size-large is-resized"><img decoding="async" src="https://cms.excopartners.com/wp-content/uploads/2021/10/kinder-mock-ups-1-1024x943.png" alt="" class="wp-image-2829" width="400" srcset="https://cms.excopartners.com/wp-content/uploads/2021/10/kinder-mock-ups-1-1024x943.png 1024w, https://cms.excopartners.com/wp-content/uploads/2021/10/kinder-mock-ups-1-300x276.png 300w, https://cms.excopartners.com/wp-content/uploads/2021/10/kinder-mock-ups-1-768x707.png 768w, https://cms.excopartners.com/wp-content/uploads/2021/10/kinder-mock-ups-1-652x600.png 652w, https://cms.excopartners.com/wp-content/uploads/2021/10/kinder-mock-ups-1.png 1108w" sizes="(max-width: 1024px) 100vw, 1024px" /></figure></div>


Exco Partners have designed KEP to take advantage of existing Victorian Government licences and existing Microsoft based infrastructure to deliver a secure, scalable and cost-effective Kindergarten information management system.



The KEP solution supports the Department of Education and Training requirements (KIMS) for data collection and reporting automating procedures for compliance and funding support.



KEP does not mandate strict and rigid processes allowing complete customisation and integration with existing council infrastructure and operations, including approval workflows, identity management and CRM

kinder-drawing

Digitising Kinder Enrolment

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We are thrilled to be recognised as an ABA100 Winner for Digital Customer Experience Management in The Australian Business Awards 2021 for our work with the National Centre for Farmer Health. The NCFH has made an enormous contribution to support the health, well-being, and safety of farming and regional communities throughout Australia. We were privileged to have had the opportunity to work with the NCFH to expand their reach through the digital experiences we have created. The Exco Partners Experience + Design team live for creating great digital experiences, and we are very proud to be recognised for our work on such an important initiative.



In addition to Digital Customer Experience Management, we have also been recognised as the ABA100 Winner for Community Contribution in The Australian Business Awards 2021. This award, in particular, is a testament to the incredible service the NCFH provides to Australian farming and regional communities.



Learn more about the award here: <a href="https://australianbusinessawards.com.au/">https://australianbusinessawards.com.au/</a>



Learn more about the amazing from the National Centre for Farmer Health here: <a href="https://farmerhealth.org.au/">https://farmerhealth.org.au/</a>

November 2021

Digitising Kinder Enrolment

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Digital Customer Experience Design and Community Contributio...