March 2021
CX Designers and BAs, there is so much to learn from each ot...
My daughter applied for a credit card a month back. It was all online, including “chatting” with someone to guide her through some of the more complicated areas. With...
Building a digital customer self-service experience
Customers seek instant access to information and the ability to resolve their queries independently. Organisations increasingly turn to digital channels to empower customers and st...