A major government health services department was undertaking a programme of work to radically improves the customer experience of their services through a culture of continuous improvement reinforced through the real-time availability of performance and efficiency metrics.
The engagement
A major government health services department was undertaking a programme of work to radically improve the customer experience of their services through a culture of continuous improvement reinforced through the real-time availability of performance and efficiency metrics. The initial phase and release of the programme, however, was in serious distress with regard to its ability to deliver, largely due to challenges with programme governance and agile delivery practices.
A senior leader from Exco Partners was engaged to facilitate a programme of remediation and uplift within the programme, representing a solution delivery team and including carriage of all planning, change, business analysis, process management, integration development, software configuration/development and testing. After an initial project health check, establishment of clear objectives and implementation of a new operating rhythm, project controls and measures, the team is able to establish a baseline plan and renewed operating model, allowing the delivery to be completed ahead of schedule and significantly under budget.
More work
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