SectorsUtilitiesWater & energyCustomer & compliance
We help water and energy providers modernise customer experience, meet rising compliance and vulnerability obligations, and turn data into better operational decisions.
The landscape
Utilities are navigating a period of intense change: customers expect more, regulators demand more, and much of the technology underpinning billing, service and compliance was never built for today’s obligations.
We combine deep Microsoft expertise with utilities delivery experience to help providers modernise customer platforms, strengthen compliance and vulnerability support, and unlock the value of data across the business.
Customers expect the same clarity, self-service and responsiveness they get from any modern digital provider, across billing, faults and support.
Obligations around hardship, vulnerability and reporting keep expanding, straining systems and teams that were never designed for them.
Disconnected platforms limit visibility, drive manual workarounds and make it hard to respond quickly to customers and regulators.
How we help
Modern customers expect clear billing, easy self-service and responsive support. We modernise customer platforms so every interaction is simpler and more transparent.
Capabilities includeOutcome · Clearer billing and higher customer satisfaction.
Hardship, vulnerability and reporting obligations keep growing. We build the workflows and data to identify, support and report on at-risk customers with confidence.
Capabilities includeOutcome · Confident compliance and better support for those who need it.
Fragmented data holds utilities back. We build modern data foundations that connect billing, operations and customer data for reporting, analytics and AI.
Capabilities includeOutcome · Trusted data that drives operational decisions.
Ageing systems limit agility and drive up cost. We modernise core platforms and integrate the Microsoft ecosystem so teams can move faster with less risk.
Capabilities includeOutcome · Modern, integrated platforms ready to scale.
Why Exco Partners
We start with customers and staff, using human-centred design to reduce risk and deliver change that people actually adopt.
We understand the compliance, hardship and reporting obligations utilities carry, and design solutions that stand up to scrutiny.
As an ISO 9001-certified, award-winning Microsoft partner, we bring the delivery discipline critical infrastructure demands.
The platform
We help utilities get more from their Microsoft ecosystem across:
Trusted partner
The FWC aimed to modernise its unfair dismissal conciliation services, which were hindered by outdated systems and manual processes. Partnering with Exco Partners, they adopted a human-centred design approach to build a seamless, secure, and scalable digital platform using Microsoft technologies. The solution included AI-powered case routing, a customer portal and automated workforce management tools. These innovations significantly improved case handling efficiency, agent productivity, and public engagement. The transformation continues, with future enhancements focused on expanding AI capabilities and refining service delivery.
Learn moreThe Fair Work Commission (FWC) replaced its outdated Modern Awards Pay Database (MAPD) with a new system called Modern Awards and Rates System (MARS). Developed by Exco Partners using Microsoft Dynamics 365 and Azure, MARS is a low-code, scalable platform designed to streamline award management, reduce operational risk, and enable business users to manage complex pay data independently. The transformation significantly enhanced processing speed, data accuracy, and user autonomy, supporting FWC’s broader digital strategy and improving compliance and efficiency in managing over 70,000 pay rates across 155 modern awards.
Learn moreASIC partnered with Exco Partners to modernise its Enterprise Data Platform (EDP), a key enabler of regulatory enforcement, analytics, and digital services. Using a modern data stack Databricks, Delta Lake, Data Vault 2.0, R Studio, and Collibra, Exco Partner delivered a scalable, governed platform that now supports strategic initiatives like investigations and the Modernisation of Business Registers. The transformation has reduced data onboarding time, improved quality and lineage, and accelerated insights for regulatory teams.
Learn moreRed Cross Lifeblood plays a vital role in ensuring a safe, reliable blood and plasma supply across Australia. However, legacy systems limited real-time visibility, affecting responsiveness to shifting supply and demand. To address this, Exco Partners implemented a scalable, real-time data platform using Delta Live Tables on Databricks. The solution, known as Bloodlytics, delivers real-time insights, enhances operational efficiency, and supports faster, life-saving decisions.
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