SectorsHealthcareCommunity servicesPatient & provider experience
We help healthcare and community services organisations improve service delivery, support the people who deliver care, and get more value from their Microsoft technology investments.
The landscape
Healthcare and community services organisations are supporting more people with fewer resources, while patients, clients and families expect the same clarity and responsiveness they get from any modern digital service.
We combine deep Microsoft expertise with sector delivery experience to help providers improve patient and consumer experience, ease the administrative load on frontline and care teams, and strengthen privacy, compliance and data foundations.
Ageing populations, chronic disease and growing community need are increasing demand for care faster than workforce and funding can keep pace.
Patient privacy, clinical governance and program reporting obligations keep expanding, straining systems and teams never built for them.
Disconnected case management, clinical and operational systems limit visibility and add manual work for the people delivering care.
How we help
Patients, clients and families expect clear, connected and responsive services. We design and deliver digital experiences that make it easier to access care and support.
Capabilities includeOutcome · Simpler, more supportive experiences for patients and consumers.
Frontline and care teams need time for the people they support, not paperwork. We streamline case management, scheduling and administration so more time goes to care.
Capabilities includeOutcome · More time for care, less time on administration.
Clinical governance, privacy and program reporting obligations keep growing. We build the workflows and controls to meet them with confidence.
Capabilities includeOutcome · Confident compliance and better-protected patient data.
Fragmented data holds back insight into outcomes and operations. We build modern data foundations that connect care, workforce and program data for reporting, analytics and AI.
Capabilities includeOutcome · Trusted data that improves care and operational decisions.
Why Exco Partners
We start with patients, clients and staff, using human-centred design to reduce risk and deliver change that people actually adopt.
We understand the privacy, clinical governance and reporting obligations healthcare and community providers carry, and design solutions that stand up to scrutiny.
As an ISO 9001-certified, award-winning Microsoft partner, we bring the delivery discipline sensitive care environments demand.
The platform
We help healthcare and community services organisations get more from their Microsoft ecosystem across:
Trusted partner
The FWC aimed to modernise its unfair dismissal conciliation services, which were hindered by outdated systems and manual processes. Partnering with Exco Partners, they adopted a human-centred design approach to build a seamless, secure, and scalable digital platform using Microsoft technologies. The solution included AI-powered case routing, a customer portal and automated workforce management tools. These innovations significantly improved case handling efficiency, agent productivity, and public engagement. The transformation continues, with future enhancements focused on expanding AI capabilities and refining service delivery.
Learn moreThe Fair Work Commission (FWC) replaced its outdated Modern Awards Pay Database (MAPD) with a new system called Modern Awards and Rates System (MARS). Developed by Exco Partners using Microsoft Dynamics 365 and Azure, MARS is a low-code, scalable platform designed to streamline award management, reduce operational risk, and enable business users to manage complex pay data independently. The transformation significantly enhanced processing speed, data accuracy, and user autonomy, supporting FWC’s broader digital strategy and improving compliance and efficiency in managing over 70,000 pay rates across 155 modern awards.
Learn moreASIC partnered with Exco Partners to modernise its Enterprise Data Platform (EDP), a key enabler of regulatory enforcement, analytics, and digital services. Using a modern data stack Databricks, Delta Lake, Data Vault 2.0, R Studio, and Collibra, Exco Partner delivered a scalable, governed platform that now supports strategic initiatives like investigations and the Modernisation of Business Registers. The transformation has reduced data onboarding time, improved quality and lineage, and accelerated insights for regulatory teams.
Learn moreRed Cross Lifeblood plays a vital role in ensuring a safe, reliable blood and plasma supply across Australia. However, legacy systems limited real-time visibility, affecting responsiveness to shifting supply and demand. To address this, Exco Partners implemented a scalable, real-time data platform using Delta Live Tables on Databricks. The solution, known as Bloodlytics, delivers real-time insights, enhances operational efficiency, and supports faster, life-saving decisions.
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