17 Jun 2026Beyond Automation: Why Service Design Determines Transformation Success
Automation doesn’t fix broken services, it often scales them. Without an end-to-end understanding of how services operate, organisations risk accelerating inefficiency rather than removing it. The real constraint isn’t technology. It’s service design.→
15 Oct 2025Machine Experience (MX): Designing experiences for a new user type
As AI systems become autonomous participants in business ecosystems, designing for human users is no longer enough. Machine Experience (MX) is emerging as the next frontier, focusing on how machines interact with systems, data, and processes. At the heart of this evolution is the Model Context Protocol (MCP) that enables AI agents to communicate, access tools, and act with context and precision. Businesses that embrace MX today will unlock smarter automation, greater interoperability, and a competitive edge in an AI-first world.→
30 Nov 2024Is inclusive design just a passing trend or a fundamental shift in our design approach?
In the world of design, trends come and go. From minimalist aesthetics to vibrant colour schemes, designers often find themselves navigating through the ebb and flow of popular styles. However, amidst the ever-changing landscape of design trends, one concept is gaining more traction and significance, spanning multiple trend cycles: inclusive design.
Is inclusive design just a passing trend or a fundamental shift in our design approach? These questions highlight the important discussion on accessibility, innovation, and social responsibility in design.→