Experience + Design

The purpose of Exco Partners, as an organisation, is to assist our customers in delivering smart, effective digital and transformative change. Our award winning experience + design practice is uniquely positioned to connect transformative change from strategy to delivery execution.

Our experience + design practice takes a human-centred design approach for problem-solving and an application of design-thinking to create human-oriented, innovative and transformative solutions. Our methods drive a human-centric design, build buy-in with stakeholders and force a pragmatic levelling of detail to keep people out of the weeds! It considers the holistic problem space, simplifying communication and encouraging evidence over opinion based design to avoid status-quo thinking.

Our methods combine the best of disciplined business analysis, process mapping and process re-engineering practices with modern design methods exploring customer experience, service designer and user experience design.

We see the enormous value that design thinking and a human-centred design approach can establish and define solutions. We create new and creative pathways to innovation and establish a connection with stakeholders that builds engagement, trust, and credibility.

We also see that a robust, disciplined, and thorough definition of scope and requirements is critically in large transformative change programs and an agile software delivery context. We know process design is still the backbone of delivering business outcomes, be it targeting scale and volume or delivering on a promise of quality and consistency. Process design, process simplification and process automation are crucial to business operations. When designed with a human-centred lens, the opportunity to unlock competitive advantage is within grasp for all organisations. 

It is a commonplace for designers and business analyst roles to be separated by strict lines of demarcation in a business and project delivery context. We believe there is enormous value in breaking down these barriers, working across the disciplines, learning from each other, and building on these cross-functional skills to solve business challenges. Breaking down barriers is what we have done with our experience + design practice.

How we can help you?

Strategic Design

Applying design principles and practices to solve big picture systemic challenges in business and society. Crafting a framework for decision-making that is holistic and resilient.

Customer Experience

Exco Partners use a human-centred approach to problem-solving and design-thinking methods for innovation to define superior experiences and services.

Service Design

We take a structured and service-oriented approach to planning and organising people, infrastructure, communication, and materials to improve a business operations’ quality and customer interaction.

User Experience

Using user research and testing, we design experiences, solutions, interfaces and prototype designs for digital products and services across the web, mobile and more.

Visual / Web Design

Exco Partners delivers visual, graphic and interaction design for web and mobile platforms and products. Our work includes the development of digital design systems, style-guide and digital assets frameworks.

Digital Product

We provide end-to-end digital product development services from concept testing, research and prototype design to iterative development and product life-cycle management.

Business Analysis

We deliver analysis services from traditional and disciplined requirements gathering, analysis and definition workshop facilitation to lean and agile-based user story development.

Process Analysis

We provide process mapping, design and management services to optimise business processes, automate and simplify workflow and design for robotic process automation.

Process Re-Engineering

Taking a holistic and end-to-end approach, we benchmark, re-imagine, re-engineer and transform business operations and processes, combining lean six-sigma and human-centred design principles.

Our Customers

Our work