Experience + Design

Our experience + design practice takes a human-centred design approach for problem-solving and design thinking to create a human-oriented approach to innovation. Our methods drive a human-centric design, build buy-in with stakeholders and force a pragmatic levelling of detail to keep people out of the weeds! It considers holistic, simplifying the communication of the change and encourages evidence over opinion to avoid status-quo thinking.

Our methods combine the best of disciplined business analysis, process mapping and process re-engineering practices with modern design methods exploring customer experience, service designer and user experience design.

We see the enormous value that design thinking and a human-centred design approach can establish and define solutions. We create new and creative pathways to innovation and establish a connection with stakeholders that builds engagement, trust, and credibility.

Transformation happens here!

We also see that a robust, disciplined, and thorough definition of scope and requirements is critically in large transformative change programs and an agile software delivery context. We know process design is still the backbone of delivering business outcomes, be it targeting scale and volume or delivering on a promise of quality and consistency. Process design, process simplification and process automation are crucial to business operations. When designed with a human-centred lens, the opportunity to unlock competitive advantage is within grasp for all organisations. 

It is a commonplace for designers and business analyst roles to be separated by strict lines of demarcation in a business and project delivery context. We believe there is enormous value in breaking down these barriers, working across the disciplines, learning from each other, and building on these cross-functional skills to solve business challenges. Breaking down barriers is what we have done with our experience + design practice.

How we can help you?

Customer Experience
Service Design
User Experience
Visual / Web Design
Digital Product
Business Analysis
Process Analysis
Process Re-Engineering

Our work

Get in touch

Contact us to find out more about how we can help you.