We appreciate business problems are unique and transformation is hard. Our business leverages deep capability expertise across the digital and transformation supply chain to bring together an organisation focused solving the business challenges caused by digitalisation, alignment of customer, employee, and business performance.
Transformation is a complex challenge and designing a program of work to deliver to a strategy is hard and risky. It is shaped by a diverse eco-system that spans customer, people, products, partners, systems and market forces. Regulatory compliance is disrupting customer-centricity in real-time. Digital ambition is all-consuming. We think the most transformational activity is overstated. It is typically tackled within a framework of known constraints. That’s not transformation, that’s making something less broken. We specialise in finance, sales and procurement operation transformation.
Customer attraction, acquisition and retention continue to be the centre-piece of most transformative business cases. We see the role innovation, experience and service design can play for a pragmatic organisation dealing with conflicting priorities. We see the pending mesh of experience, service design and more traditional analysis capabilities. We see an industry currently fixated with a title rather than the outcome. We think that’s not quite right and we look to make a positive difference.
The engineering and delivery of a technology solution are often central to the success of transformative change. The challenges that need to be faced to deliver success, however, are often overlooked with too much attention paid to the technology in lieu of the people, the value delivered and in a method that provides a level of accountability expected of a large investment. Agile ways of working are a crucial ingredient to being able to respond to change and the emergence of complexity however we always respect experience, discipline and pragmatism in project delivery in lieu of the theologian.
Transformative change can only be successful if the change is embedded in new ways of working. We see business agility as a fundamental organisational objective to enable transformation. We see the subtle distinction between agile and agility. We appreciate the business challenges of evolving ways-of-working and the changing venn diagram of employee, competency, capability and technology tools that are disrupting change momentum.
For data to be valuable, it needs to be available when you need it. Why is it valuable, who wants it, how to get it and how do we measure its success are challenges we address. In our experience – integration and data management tools promise “faster delivery: get there 40% quicker!” but it is not about how fast it is built. The best result when part of an overall digital transformation is about how insightful the data is and how to make it available to learn and uncover the opportunity for improvement and advantage.
We believe successful transformation is within reach for all organisations.
At Exco Partners, we share an alignment with a core set of values that we believe facilitates success. This informs our decision making, our ways of working and describes our culture. It also provides an insight into working with us.