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<h2 style="margin: 0; text-align: center">Good CX means customers are 5x more likely to recommend a company and return in the future
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<p style="font-size:200px; color: #FAB816; line-height: 1; font-weight: bold">5x</p>
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<figure class="wp-block-image size-large"><img loading="lazy" width="210" height="94" src="https://cms.excopartners.com/wp-content/uploads/2022/10/logo-dark.svg" alt="" class="wp-image-3254"/></figure>



<p>The benefits for businesses of customer experience are clear. CX drives longer customer relationships, more significant revenue and greater business performance overall.</p>



<p>Businesses, however, are still grappling with how to deliver holistic and meaningful customer experiences through digital channels and how to implement a digital-first strategy without compromising human interactions. Good CX is no longer good enough.</p>



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<h3>Three pillars of a great digital-first customer experience design</h3>



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<h2 class="has-text-align-left index-number" style="font-size:142px">1</h2>



<h3 class="has-text-align-left"><strong>Evidence </strong></h3>



<p class="has-text-align-left"><strong>over opinions </strong></p>



<p class="has-text-align-left">Use evidence and data to guide your design to create opportunities for transformative thinking.</p>
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<h2 class="has-text-align-left index-number" style="font-size:142px">2</h2>



<h3 class="has-text-align-left"><strong>Holistic </strong></h3>



<p class="has-text-align-left"><strong>over siloed</strong></p>



<p class="has-text-align-left">Consider the whole problem space, through all stages of the customer life-cycle.</p>
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<h2 class="has-text-align-left index-number" style="font-size:142px">3</h2>



<h3 class="has-text-align-left"><strong>Human-centred</strong> </h3>



<p class="has-text-align-left"><strong>over technology</strong></p>



<p class="has-text-align-left">While technology will likely deliver the experience, it is the human connection that will make it stick.</p>
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<h2>Our partners</h2>



<p>In partnership with Microsoft and Zendesk, we have smart solutions to deliver across all customer journeys and to connect customers to your enterprise platforms. Our approach combines our award-winning experience design capability with best-of-breed technology to create a set of fit-for-purpose, high value and fast-to-implement solutions.</p>



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<figure class="aligncenter size-large"><img loading="lazy" width="300" height="94" src="https://cms.excopartners.com/wp-content/uploads/2022/10/microsoft-dynamics-grey.svg" alt="" class="wp-image-3585"/></figure></div>

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<figure class="aligncenter size-large"><img loading="lazy" width="146" height="101" src="https://cms.excopartners.com/wp-content/uploads/2021/07/zendesk.svg" alt="" class="wp-image-2613"/></figure></div>

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<figure class="aligncenter size-large"><img loading="lazy" width="211" height="83" src="https://cms.excopartners.com/wp-content/uploads/2022/10/logo-digital-experience-runtime.svg" alt="" class="wp-image-3581"/></figure></div></div>
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<p class="has-text-align-center">Some technology we like to work with</p>



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<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2022/10/figma.svg"/></div><div class="title">Figma</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2022/10/react.svg"/></div><div class="title">React</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2022/10/next.js.svg"/></div><div class="title">Next.js</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2021/07/zendesk.svg"/></div><div class="title">Zendesk</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2022/10/powerapps-grey.svg"/></div><div class="title">PowerApps</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2022/10/microsoft-dynamics-logo-1.svg"/></div><div class="title">Dynamics 365</div></div>
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<div class="wp-block-exco-casestudy casestudy-container standalone has-screenshot"><div class="casestudy-tile"><div class="body"><div class="category"><label>Case Study</label></div><h3 class="title">Digital Experience for Resource Sustainability at Victorian School</h3>
<p>Bridging the enterprise-grade performance of Dynamics CRM with an amazing React-based user experience, we unlocked better ways to reach and engage with school communities and develop new ways to interact with these groups to support long-term and sustainable benefits.</p>
<a href="/portfolio/a-platform-for-sustainable-schools" class="button">Learn more</a></div><div class="image"><img src="https://cms.excopartners.com/wp-content/uploads/2022/07/rss-mockup.png"/></div></div></div>
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<h2>A match made in customer experience heaven</h2>



<p>In partnership with Zendesk, we have smart solutions to address customer experience uplift across the whole customer life-cycle. Our approach combines award-winning experience design plus the world&#8217;s #1 platform for digital self-service to create a set of fit-for-purpose, high value and fast-to-implement solutions.</p>



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<figure class="wp-block-image size-large"><img loading="lazy" width="517" height="225" src="https://cms.excopartners.com/wp-content/uploads/2022/10/exco-zendesk-lockup.svg" alt="" class="wp-image-3280"/></figure>



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<div class="wp-block-button"><a class="wp-block-button__link" href="/contact?subject=Book an Employee Experience Demo" target="_blank" rel="noreferrer noopener">Request a demo</a></div>
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<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/07/shop.svg"/></div><div class="title">Customer onboarding</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/12/team.svg"/></div><div class="title">Contact centres</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/11/scales.svg"/></div><div class="title">Customer support</div></div>



<div class="wp-block-exco-icon-card exco-icon-card round"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2021/07/service.svg"/></div><div class="title">Self-service</div></div>
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<h2 class="has-text-align-center">Our consulting services</h2>



<div class="wp-block-exco-flex-container exco-flex-block container-fluid big" data-sal="slide-up" data-sal-duration="1000">
<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2021/09/graph-spider.svg"/></div><div class="title">Strategic Design</div><div class="details">Applying design principles and practices to solve big picture systemic challenges in business and society. Crafting a framework for decision-making that is holistic and resilient.</div></div>



<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/12/team.svg"/></div><div class="title">Customer Experience</div><div class="details">Exco Partners use a human-centred approach to problem-solving and design-thinking methods for innovation to define superior experiences and services.</div></div>



<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2021/07/service.svg"/></div><div class="title">Service Design</div><div class="details">We take a structured and service-oriented approach to planning and organising people, infrastructure, communication, and materials to improve a business operations&#8217; quality and customer interaction.</div></div>



<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/12/heart.svg"/></div><div class="title">User Experience</div><div class="details">Using user research and testing, we design experiences, solutions, interfaces and prototype designs for digital products and services across the web, mobile and more.</div></div>
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<div class="wp-block-exco-flex-container exco-flex-block container-fluid big" data-sal="slide-up" data-sal-duration="1000">
<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2021/07/world.svg"/></div><div class="title">Visual / Web Design</div><div class="details">Exco Partners delivers visual, graphic and interaction design for web and mobile platforms and products. Our work includes the development of digital design systems, style-guide and digital assets frameworks.</div></div>



<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/12/light-bulb.svg"/></div><div class="title">Digital Product</div><div class="details">We provide end-to-end digital product development services from concept testing, research and prototype design to iterative development and product life-cycle management.</div></div>



<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2020/07/shop.svg"/></div><div class="title">Business Analysis</div><div class="details">We deliver analysis services from traditional and disciplined requirements gathering, analysis and definition workshop facilitation to lean and agile-based user story development.</div></div>



<div class="wp-block-exco-icon-card exco-icon-card"><div class="icon"><img src="https://cms.excopartners.com/wp-content/uploads/2021/07/map-search.svg"/></div><div class="title">Process Analysis</div><div class="details">We provide process mapping, design and management services to optimise business processes, automate and simplify workflow and design for robotic process automation.</div></div>
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<div class="wp-block-exco-casestudy casestudy-container standalone has-screenshot"><div class="casestudy-tile"><div class="body"><div class="category"><label>Whitepaper</label></div><h3 class="title">Amazing digital experiences with Dynamics CRM</h3>
<p>Learn more about our Digital Experience Runtime toolkit and how we have used this toolkit with our Microsoft Dynamics reference architecture to deliver an amazing experience for Victoria Schools. </p>
<a href="/share/eyJhbGciOiJIUzI1NiIsInR5cCI6IkpXVCJ9.eyJuYW1lIjoiV2hpdGVwYXBlciAtIEV4cGVyaWVuY2UgUnVudGltZS5wZGYiLCJmb2xkZXIiOiIvd2hpdGVwYXBlciIsImlhdCI6MTY2ODY1MjI0MX0.xhK0vVV_CqX3math7K7wj4fCXdTGxptKQadsKv2-woQ" class="button">Download</a></div><div class="image"><img src="https://cms.excopartners.com/wp-content/uploads/2022/11/whitepaper-sv.jpg"/></div></div></div>
</div>



<div class="wp-block-exco-hero-content exco-hero-content container-fluid secondary">
<h3>Get in touch</h3>



<p>Contact us for a demonstration or to find out more about how we can help you.</p>



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Our Priorities

Customer Experience