Case Study

Saving Melton City Council through insightful data

Saving Melton City Council through insightful data

Overview As part of Melton City Council’s ongoing strategy to automate processes and capture important performance data, we utilised our innovative Insight to Action approach to de...
31-May-2023
Customer Experience Uplift Program

Customer Experience Uplift Program

Melbourne Water manages and protects Melbourne’s major water resources on behalf of the community. The organisation touches all parts of the water cycle that are essential to...
19-May-2023
A platform for sustainable schools

A platform for sustainable schools

Bridging enterprise grade performance of Dynamics CRM with an amazing React based user experience we unlocked better ways to reach and engage with school communities and develop ne...
19-Jul-2022
Digitising Kinder Enrolment

Digitising Kinder Enrolment

Enrolling a child in kindergarten is a critical turning point in families? lives and is a significant, often first, interaction with the local government or council. With the Victo...
27-Oct-2021
MRPV Project Management Framework

MRPV Project Management Framework

Major Road Projects Victoria (MRPV) is a dedicated government body charged with planning and delivering major road projects for Victoria. MRPV is part of the Major Transport Infras...
20-Sep-2021
Health Insurer IT Strategy

Health Insurer IT Strategy

Exco Partners have experience in the development of IT Strategy spanning the multiple dimensions of an IT operation including: Operating model design Architecture roadmap Service M...
4-Jun-2021
Automotive Data Strategy, Analytics & Insight

Automotive Data Strategy, Analytics & Insight

Exco Partners was engaged to implement a customer engagement initiative targeting an immersive and personalised online channel experience for a large international automotive repla...
1-Jun-2021
National Centre for Farmer Health

National Centre for Farmer Health

Founded by the Victorian government’s Future Farming Strategy the National Centre for Farmer Health (NCFH) is an organisation focused on the education, research and innovation into...
27-May-2021
PMO Implementation

PMO Implementation

Effective Portfolio, Program and Project Offices provide significant benefits through leadership, clarity, focus and alignment. Good ones will increase efficiency, deter missteps a...
17-Jul-2020
Victorian Government Procurement Process Design

Victorian Government Procurement Process Design

Exco Partners was engaged to review the Procurement and uplift the approach and detail in order to support more effective delivery and continuous improvement. The review and subseq...
17-Jul-2020
Lean Portfolio Management in Not-for-profit

Lean Portfolio Management in Not-for-profit

The COVID-19 pandemic has changed a lot of things. Things that once felt certain, no longer are. As we learn to work with this uncertainty, the only real certainty is that we can e...
17-Jul-2020
Melbourne University research experience design

Melbourne University research experience design

Exco Partners were engaged to design the User Experience of a product for the management, engagement and sharing of information across Melbourne University’s multi-billion-do...
17-Jul-2020
Government Health Services Customer Experience

Government Health Services Customer Experience

A major government health services department was undertaking a programme of work to radically improves the customer experience of their services through a culture of continuous im...
11-Jan-2020
Major Projects Authority Procurement Strategy

Major Projects Authority Procurement Strategy

Exco Partners was engaged to review the existing procurement practices within a newly established transport authority.
11-Dec-2019
Cladding Safety Victoria Strategic Planning

Cladding Safety Victoria Strategic Planning

Exco Partners was engaged by Cladding Safety Victoria (CSV) to help establish the program strategy, prioritisation framework and assessment of the preliminary feasibility options f...
11-Nov-2019