Health Insurer IT Strategy

Feature image for Health Insurer IT Strategy

Exco Partners have experience in the development of IT Strategy spanning the multiple dimensions of an IT operation including:

  • Operating model design
  • Architecture roadmap
  • Service Management
  • Capability modelling, benchmarking and uplift
  • Organisation design
  • Governance and Enterprise Portfolio Management
  • Ways of Working

As an example, Exco Partners have recently work with a global Health Insurer and market leader in Australia.  The organisation has over 20,000 employees and offers spanning Health Insurance, Aged Care, Dental, Optical and Government services.  

A CIO driven imperative was to modernize their technology platform, systems and operating model to deliver scalability, and embrace new ways of working.  Exco Partners led the delivery of the IT strategy which included:

  • An IT Strategy that was focused on end-to-end enterprise outcomes
  • A prioritized roadmap centered on systems, processes and people
  • Establishing pro-active senior business partnering roles for each business unit 
  • Creating a service catalogue and business driven service levels
  • Transformation away from on-premise systems to SaaS and cloud-based solutions
  • Early adoption of Agile and DevOps based ways of working for targeted areas and projects
  • Employee engagement, training and cross skilling opportunities.  This led to the highest employee engagement scores at the organisation