
<p>Are you a mad-hatter service designer? A guru of customer experience? Are you just a punter wanting to test out a new way to serve your customers? If you are, you have likely scratched your head with how to truly test your new service ideas before committing too much time and energy it making it real.</p>



<p>Sure, you can send out a survey to your customers to get some valuable insight, but that boring right; for you and your customers! A survey can also send you down the wrong path as people will often &#8216;act&#8217; differently in real life than what they might describe in an idealised survey answer.</p>



<p>Why not create something fun for your customers and test your services and experiences in real-life scenarios. A choose-your-own-adventure, if you will. Your customers can click through some real-life scenarios, choosing the paths they would like to take while you gain valuable insight and data from the journey they take.</p>



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<p>Want to find out more? Send us a message and discuss our customers&#8217; success in using a choose-your-own-adventure style scenario testing method.</p>



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February 2021

Designing and Testing Services