For an organisation to be able to deliver transformational change, thorough careful consideration and preparation are needed in the design of the change program itself. It is not enough to simply pick a delivery methodology and a technology platform. A successful and truly transformative change program needs as much consideration into the how as the what. Yet the how it is often overlooked or neglected with leaders simple stating “we will be using agile” or creating an org chart and assuming everyone will just work it out.
We believe the three important design steps for planning a change are the people design, the information design and the interaction design.
Read more about our thinking about designing for change here.