A major government health services department was undertaking a programme of work to radically improves the customer experience of their services through a culture of continuous improvement reinforced through the real-time availability of performance and efficiency metrics. The initial phase and release of the programme however was in seriously distress with regard to an ability to deliver, largely due to challenges with programme goverance and agile delivery practices.
A senior leader from Exco Partners was engaged to facilitate a programme of remediation and uplift within the programme, representing a solution delivery team and included carriage of all planning, change, business analysis, process management, integration development, software configuration/development and testing. After an initial project health check, establishment of clear objectives and implementation of a new operating rythm, project controls and measures, the team to able to establish a baseline plan and renewed operating model allow the delivery to be completed ahead of schedule and significantly under budget.
B.
Ben is an accomplished executive leader with over 20 years of experience delivering across product, sales, operations and customer experience through the execution of large scale digital and transformative change programmes. Experienced in working with and consulting to CEO and executive-level roles, Ben is respected by his peers and colleagues and has a reputation for his clear vision, leadership, pragmatism and an ability to deliver. He has a hands-on, disciplined and pragmatic approach to leadership with a strong technical background and thorough understanding of managing business change, software delivery and business operations. Complimenting these skills is a solid customer focus and business acumen gained through an MBA education and experience in business management, sales, business development and various startup ventures that he has founded or provided strategic guidance to. This experience has enabled Ben to contribute significantly to the success of the businesses he has worked with at both a business strategy and technology level.